Incident response

    Response quality is decided before the incident: log coverage, access to tooling, clear authority, and playbooks written for the platform you actually run.

    Updated

    1Prepare

    • Playbooks
    • Access
    • Authority
    • Exercises

    2Detect and analyse

    • Alerting
    • Triage
    • Scope determination

    3Contain and eradicate

    • Token revocation
    • Isolation
    • Credential reset
    • Persistence removal

    4Recover and learn

    • Service restoration
    • Regulatory reporting
    • Control change
    NIST-aligned incident response lifecycle

    What readiness looks like

    • Every high-priority scenario has a playbook naming the exact queries, consoles and containment actions.
    • Containment authority is pre-delegated — the responder can disable an account without waking an executive.
    • Log retention exceeds your realistic detection lag, not your budget preference.
    • Reporting clocks are embedded in the escalation path: DORA's 4-hour initial notification and NIS2's 24-hour early warning both run from the moment an incident is classified, with a 72-hour follow-up and a one-month final report under either regime.
    • Post-incident reviews close with a control change, not a lessons-learned slide — the continuous-improvement emphasis NIST SP 800-61r3 now makes explicit.

    Frequently asked questions

    Cloud IR differences?

    Evidence is API-derived and ephemeral, identity is the primary pivot, and containment often means revoking tokens rather than pulling cables.

    Has the NIST guidance changed?

    NIST retired the 2012 lifecycle model in SP 800-61 Revision 3 (April 2025) and now organises incident response around the six CSF 2.0 functions — Govern, Identify, Protect, Detect, Respond, Recover — splitting preparation and lessons-learned from the live response activities. Playbooks written against the old four-phase model still work operationally but are worth re-mapping.